If you have Outlook Rules set up, it is possible that the email you are looking for may have been moved to a subfolder or deleted.

In the Arrangement section, choose how you would like the email sorted. Choose Arrange by, and then how you would like the email sorted.

Click on the column heading you wish to sort by.

Here are some methods you can use to change how your email is sorted: By default, email is sorted by descending Date, but it is easy to mistakenly sort by another heading. It is possible to sort email in a variety of ways: by Date, From, To, Size, Subject, etc.

This will unhide the email in that group so you can see it. Click on the arrow so that it is pointing downward. If it is pointed directly to the right, this group is collapsed/hidden from view. To the left of the heading there is a small triangle. Look for the group heading (Today, Yesterday, Last Week, etc.). If you don't see your recent emails, and you have already verified that Outlook is connected, verify that the email group is not hidden. Some view settings group emails by date (Today, Yesterday, Last Week, etc.). Contact Service Desk for assistance if needed. If it will not accept your credentials, try logging in on Office 365 to confirm that you have the correct password.If it says 'Work Offline,' go to the Send/Receive tab and depress the Work Offline icon. If it says 'Disconnected,' close and reopen the application and enter your credentials (full email address and password) to connect.

It should say 'Online' or 'Connected' in the lower right corner of the application window to indicate that it is connected.If you are connected to the Guest network, or another insecure network (such as a wi-fi hotspot available in a coffee shop, for example), you will not be able to connect to email. You must be connected to the Internet with a secure connection in order to receive email messages (via CofC Ethernet or Eduroam, for example).You may still be able to view old messages, even if you are disconnected, if cached exchange mode is on. Outlook must be connected to the server in order for you to receive new incoming messages. Your email(s) may have been moved or deleted.The email groups may be collapsed/hidden.Email may be sorted differently than you are used to.How do I enable/disable cached exchange mode? Environment I can see my old emails, but not new ones.

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